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‎08-22-2023 12:21 PM

HP Recommended
Operating System: macOS 12.0 Monterey

The paper is only pulled into the printer part way.  After the printer has attempted to print, I receive a message "Load paper and press ok."  I  printed a document using card stock before this problem began. 

Category:
1 REPLY 1

‎08-26-2023 08:30 PM

HP Recommended

Hi @Frankie56,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

I am an HP Employee.
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