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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Print problem HP Laser Jet 1018

Create an account on the HP Community to personalize your profile and ask a question
10-30-2023 06:36 AM
When printing a single page from my laptop to my HP Laser Jet 108 printer the page prints OK but then another sheet of paper enters the printer and jams half way. This also happens when trying to print multiple pages. (The second sheet that jams is blank.)
The printer has performed without problems for several years. I've cleaned the inside and checked for jammed pieces of paper.
11-01-2023 10:05 AM
Hi @Jeff362,
I understand you are facing a Paper Jam issue with your HP Laser Jet 1018 Not to worry I will help you to get a resolution to resolve the issue.
Let's perform a power drain:
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove the USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till the warm-up period finishes and the printer is idle
Update the printer firmware
- Click here to download and install the latest printer firmware from your product
- Click here to know different methods of updating the printer firmware.
A 'Paper jam' Message Displays for HP LaserJet 1018, 1018s, 1020, and 1020 Plus Printers
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
11-02-2023 07:49 AM
Hi Gaya1239.
Thank you for your help. I tried what you said and it didn't work. The first page prints fine then a second sheet goes into the printer and stops halfway.
As well as printing from my HP laptop I also print from my PC which isn't connected to the internet. I get the same problem trying to print.
I downloaded the firmware which connected with my printer but it didn't find a problem.
Jeff
11-02-2023 11:35 AM
@Jeff362,
Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that This needs one-on-one interaction I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.