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bdweiss23
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Message 1 of 2
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Print queue not fixed but printer works using another laptop

HP Recommended
Officejet Pro 7740
Microsoft Windows 10 (64-bit)

Hi,

 

I have been getting the Print Queue not fixed in the HP smart app. There is no paper jam in the actual printer. I was able to use the printer with another computer. I tried to delete the HP Smart app and nothing. I tried to remove the printer and Drivers but my laptop would not let me fully. Is there a way to override the error??

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@bdweiss23

 

Welcome to the HP support community.

 

This seems to be a driver issue, did you uninstall the printer driver from the root level before installing the new driver?

If not, follow the below steps:-

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer using HP  Smart app

Click here to download the HP Smart app.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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