Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
My computer is relatively new, although I have had desk computers and printers for years. However I am far from knowledgeable about computers or printers. My problem is that when I want to print,
and tap the print button to print, the printer makes a funny noise and shuts down.
It displalys a message to"remove the paper jam, and to be sure paper is loaded properly" But there is no paper in the printer.
No jam, no paper.
I would truly appreciate some help.
@Viva1, Welcome to the HP Support Community!
I understand the printer is not working fine. Let us try these steps:
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware if possible
Click here to download and install the latest printer firmware from your PC.
Click here to know different methods of updating printer firmware.
Also, perform the steps from this document - A 'Paper Jam' Error Displays
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307 I am an HP Employee
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