@Viva1, Welcome to the HP Support Community!
I understand the printer is not working fine. Let us try these steps:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware if possible
Click here to download and install the latest printer firmware from your PC.
Click here to know different methods of updating printer firmware.
Also, perform the steps from this document - A 'Paper Jam' Error Displays
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee