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Viva1
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Message 1 of 2
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Printer Displays message to remove jammed paper. But there is no paper jam.

HP Recommended
HP Envy Photo 7155

My computer is relatively new, although I have had desk computers and printers for years.  However I am far from knowledgeable  about computers or printers.   My problem is that when I want to print,

 and tap the print button to print, the printer makes a funny noise and shuts down.

It displalys a message to"remove the paper jam, and to be sure paper is loaded properly"  But there is no paper in the printer.

No jam, no paper.

 

I would truly appreciate some help.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Viva1, Welcome to the HP Support Community!

 

I understand the printer is not working fine. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware if possible

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Also, perform the steps from this document - A 'Paper Jam' Error Displays

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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