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‎01-23-2021 10:30 AM

HP Recommended
Product: DeskJet 3632

My printer shows an E4 code (paper jam, I believe) when I try to print. The paper goes in half way, then seems to look crooked and stops. I can hear the printer trying to pull the rest of the paper in, but it wont go. I made sure there are no other jams anywhere.

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1 REPLY 1

‎01-29-2021 08:14 AM

HP Recommended

@RosieB2, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'E4' Error Displays (Paper Jam) and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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