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01-23-2021 10:30 AM
My printer shows an E4 code (paper jam, I believe) when I try to print. The paper goes in half way, then seems to look crooked and stops. I can hear the printer trying to pull the rest of the paper in, but it wont go. I made sure there are no other jams anywhere.
01-29-2021 08:14 AM
@RosieB2, Welcome to HP Support Community!
If you have already performed the steps from the document 'E4' Error Displays (Paper Jam) and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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