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01-26-2021 11:01 AM
I am getting two different messages on my printer. The first is a paper jam message despite the fact that there is no jam, and the second is a printer failure message. I have gone through all the steps that HP recommended to no avail. Also when I open the printer the ink cartridges stay stuck to the right so I cannot see if there’s a problem with the cartridges. This printer was working fine yesterday and seems to have blown up today. It’s a good printer and I hate to have to replace it, does anyone have any suggestions or any experience solving this type of problem??
02-02-2021 05:38 AM
@AFV1, Welcome to the HP Support Community!
If the error persists, I'm afraid this is a hardware failure with the printer. Please reach out to the HP Technical Support team in your region regarding the service options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
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