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Printer Jam

HP Recommended
Laser Jet Pro M402dw

My laser jet pro M402dw states I have a paper jam in tray 2. I have followed all steps to remove the paper but I can not locate any paper. I need help. 

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If you turn the printer off and then on does the error appear immediately.  If yes you likely have a stuck flag. If the error only comes up when you try to print then it Is possible that the tray is not lifting properly. You can test this by filling the tray completely to see if it works when tray is full.

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