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HP Recommended
HP ENVY 4522 All-in-One Printer
Microsoft Windows 11

Tonight I tried to print a bundle of 10 double sided pages off but the printer jammed. I then tried it another 4 times before finally getting it to work and not jamming.

 

When I checked my HP Smart overview, it is now telling me I have printed 52 pages tonight so it has registered additional pages and put me over my allocated 100 pages.

 

How can I get these wiped from my profile? I can't seem to find an option to speak to anyone other than a virtual assistant and they are no use.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Baz85

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Baz85

 

Welcome to the HP support community.

 

Is your printer enrolled in an instant ink account?

Sandytechy20
I am an HP Employee

HP Recommended

Hi Sandy yes I am enrolled in the instant ink

HP Recommended

@Baz85

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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