Printer Jamming and using up allocated pages

[Baz85]

Tonight I tried to print a bundle of 10 double sided pages off but the printer jammed. I then tried it another 4 times before finally getting it to work and not jamming.

When I checked my HP Smart overview, it is now telling me I have printed 52 pages tonight so it has registered additional pages and put me over my allocated 100 pages.

How can I get these wiped from my profile? I can't seem to find an option to speak to anyone other than a virtual assistant and they are no use.

Thanks

[sandytechy20]

@Baz85

Welcome to the HP support community.

Is your printer enrolled in an instant ink account?

[Baz85]

Hi Sandy yes I am enrolled in the instant ink

[sandytechy20 · Accepted solution]

@Baz85

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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Cheers.