-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer Path guide became detached

Create an account on the HP Community to personalize your profile and ask a question
08-15-2025 04:53 PM
When clearing a particularly gnarly paper jam on my HP Envy 6055, I was unable to lock this attached guard into place, indeed, I was unsure where it went. But I have been unable to successful print since. I need to figure out exactly where it goes and what the two slots hook on to.
08-15-2025 06:30 PM
Hi @MarquisMarq
That looks like a Printer Duplexer paper path inside the printer.
Check the steps in the next video and you can see that part in minute 0:27
>> https://www.youtube.com/watch?v=4ZCETLenQxg&ab_channel=CopyPrintScan
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
08-16-2025 12:44 PM
No, I'm afraid not. That is exactly how the printer looks now. I think it belong somewhere below, but I find it impossible to reattach in the two slots I found.
I did manage to get it printing again though, but I am reasonably sure I will be getting jams again soon.