Printer failure

[Olav57]

see that many of my printings om ENVY 6230 this periode fails,  i.e. that only half of an selected picture is printed on my HP printer.

- Why?

- Please make an additional volume to my account.

Ref. subscription id 7052240122

[Nal_NR]

Hi @Olav57,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with your printer failure error. 

If you are still getting errors, this could be if it's non-HP instant ink cartridges. 

However, if you are using both HP instant ink cartridges and getting this error, let's update the firmware. Click here select your current OS, and update. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Olav57]

- I only use HP instant ink cartridges

- Printer Firmware is updated

- current OS: macOS Sonoma

Still - the printer ofte.  «cuts» print of pictures, pdf-files, and need to print several times

[Nal_NR]

Hi @Olav57 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Let me see what I can do here. 

I Would need a few details. 

I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!