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‎11-06-2021 11:45 AM

HP Recommended
Product: Office jet 6950

HP 6954 First printer was saying paper jam, then printer says printer failure.

Category:
1 REPLY 1

‎11-09-2021 05:05 AM

HP Recommended

@tdrain, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in these documents - Printer failure and '0x6100004a' error after a paper jam message

If you still have a paper jammed inside the printer, follow the steps from - A 'Paper Jam' Error Displays

Make sure you are using HP ink cartridges.

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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