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11-09-2021 05:05 AM
@tdrain, Welcome to the HP Support Community! I’m here to help.
If you still have a paper jammed inside the printer, follow the steps from - A 'Paper Jam' Error Displays
Make sure you are using HP ink cartridges.
If the error persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
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