Printer failure

[Rabihbdeir]

My printer shows this message: there is a problem with the printer or print system. Turn off and on and if u continue to get this message contact HP 0x6100004a. I turned off and on about 3 times and same message again.

[sandytechy20]

@Rabihbdeir

Welcome to the HP support community.

I understand that you are getting printer failure errors, I am glad to assist you.

Check for obstructions in the carriage path

• Clear obstructions from the carriage area inside the printer.
• With the printer on, disconnect the power cord from the rear of the printer.
• Open the door to access the carriage inside of the printer.
• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
• 
• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
• 
• Close the carriage access door.
• Reconnect the power cord to the rear of the printer, and then turn the printer on.

Reset the printer

• Reset the printer to recover from printer failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[aleshia]

I am having the same problem with no luck of fixing it. Printer Failure message after "Printer shut down incorrectly", then "Paper Stuck", when none of these are issues. The printer is completely clear of everything, I have looked through every possible spot and have had no luck being able to use the printer. 

[sandytechy20]

@aleshia

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

[aleshia]

The model number is T0F28A

[sandytechy20]

@aleshia

Welcome to the HP support community.

I understand that you are getting printer failure errors, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

Reset the printer

• Reset the printer to recover from printer failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Rabihbdeir]

I had already tried that without good result 😕

[aleshia]

This did not work

[sandytechy20]

@aleshia

This might require one on one interaction to fix this issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[aleshia]

I did not receive a private message