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HP Recommended
HP Color LaserJet Pro MFP M476dw

I have an HP Color LaserJet Pro MFP M476. It has very frequent paper jams in Tray 2. Typically I clear a jam, then the printer prints a page or two or three, and then jams again.

Each jam occurs shortly after the paper is picked up from the paper tray. The page is only slightly pulled into the printer mechanism, and the rest of the page is still visible, and not yet pulled inside. I can retrieve it easily. and it's not crumpled when I pull it out.

 

I'm using Amazon Basics multipurpose copy paper, 20 pounds.

 

I know how to fix a single jam. The problem is that it keeps happening. (I just printed a 20-page document and I had about 6 jams.)

 

Thanks for any suggestions!

1 REPLY 1
HP Recommended

Worn out paper pickup and separator roller that is the most common

https://www.youtube.com/watch?v=4iklWrv_1uA&t=67s   remove rollers clean them, install back if it works it will be temporary, you need to buy a replace with new ones both paper pickup and separator.




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