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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer issue message

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08-09-2023 05:25 PM - last edited on 08-18-2023 07:26 AM by JessikaV
Hello, I have an HP Photosmart 7520 printer, and yesterday a message appeared on the screen saying, "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP." I have turned the printer off then on, I have unplugged it for a couple hours then tried again. I have even taken the ink cartridges out and put them back in. I don't know what else to try if someone knows what could be wrong with it and what could fix it, it would be greatly appreciated.
08-12-2023 10:18 AM
Hi @CheyElliott,
Welcome to the HP Support Community
I understand you are getting an error message HP Photosmart 7520 printer error message - "problem with printer or ink system" on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Are you using genuine HP ink cartridges?
- Was there any recent update on the printer prior to the issue?
- Was there any paper jam or carriage jam issue on the printer recently?
While you respond to that, Let's perform a power drain:
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove the USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till the warm-up period finishes and the printer is idle
Update the printer firmware
- Click here to download and install the latest printer firmware from your product
- Click here to know different methods of updating the printer firmware.
HP Printers - An 'Ink System Failure' or 'System Supply Problem' Error Displays
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
08-15-2023 12:34 PM
@CheyElliott,
We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).
I would like to know if the resolution we provided worked for you.
If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!
A_Gayathri
HP Support Community Administrator.