Printer issues

[clb17]

Hi, I’ve been trying to print on A5 but my printer just won’t allow it. This never used to be a problem but for some reason my printer has stopped allowing me to print A5 sheets. I have used my HP laptop but still, nothing. Even when AirPrint is connected from my phone, A5 is no longer an option it is just listed as “5x7 inches”, this never used to be an issue. 

A4 prints perfectly and I have used the Print and Scan Doctor and I have tried updating software but still, nothing. I have changed printer preferences and properties but still, nothing. This is really frustrating because I bought this printer thinking it was good quality. I’ve had it just over 1 year and the warranty ran out on Jan 4. I also pay for instant ink, if that is a factor. 

Any help would be appreciated at the “Virtual Assistant” was just a waste of time. 

[KrazyToad]

@clb17

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/DJ2600/DJ2600_Full_WebPack_43.3.2478.exe and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.