Printer jam with the paper lost inside, No back door access.

[Jeanette52]

I have a paper jam in HP OJ 9012e which has no rear door access. I cannot visualize the paper at all. I know the paper is still in there. I can print but the print copy will come out with gaps in the copy, i am assuming from passing across the jammed paper in the rear of the printer. How do I access the rear of the printer to clear the jam?

[Garp_senchau]

@Jeanette52, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are experiencing a paper jam in your HP OfficeJet 9012e printer and unable to access it through the rear, follow these steps to try clearing the jam:

Turn Off the Printer:

• Power off the printer by pressing the power button. If it doesn’t turn off, disconnect the power cord from the printer.

Unplug the Printer:

• Unplug the power cord from the electrical outlet to ensure safety.

Open the Front Door:

• Open the cartridge access door. This typically allows access to the paper path and might help you spot any jammed paper.
  

Inspect the Input and Output Trays:

• Remove the paper from the input and output trays. Check for any jammed paper in these areas.

Check the Print Zone:

• If the print carriage is accessible, move it to the right or left and look for any stuck pieces of paper in the print zone.
  

Remove Jammed Paper Carefully:

• If you find any jammed paper, gently remove it using both hands to avoid tearing.

Reassemble and Reset:

• Close all doors and trays and reconnect the power cord to the printer.
• Turn on the printer and perform a test print to check if the issue is resolved.

Run a Full Printer Reset:

• If the issue persists, perform a full printer reset by disconnecting the power cord, waiting for a minute, and then reconnecting it.

Also, you may refer to this guide: HP OfficeJet Pro 9010, 9020 printers - Paper Jam error | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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