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- Printers
- Printer Paper Jams & Feed Issues
- Printer not pulling paper or printing

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1 REPLY 1
04-10-2023 10:12 PM
Does it try? Do you hear the pickup mechanism rotate? If yes the likely the pickup roller is either dirty or worn out. Good roller will be clean with fingerprinter like ridges on it. See sample below. Red arrow points to a worn out roller, green arrow is what a roller should look like. To view you will need to remove the paper tray and look at the back of the cavity. To make it easier you can rotate the pickup roller through the secondary service menu: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.laserpros.com/medias/hp-replace-pickup-roller-secondary-service-mode.pdf
https://www.youtube.com/watch?v=jVAHNVqBmiY
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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