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07-15-2022 10:26 AM
Hello all. This is my first question on this platform. I am using HP smart tank 500 on windows 11. My printer had a paper jam issue last month. I cleaned all the bits of loose paper subsequently. No pieces are visible now.
But now the printer is not accepting paper on a regular basis. It picks up paper from the tray one in 10 attempts. Print quality is otherwise fine. How do I go about it?
Thanks in advance.
07-15-2022 12:04 PM
Welcome to the HP User Community.
If you have not yet done so, add the steps to clean (automatic and manual) and then reset the printer.
Known solutions, presented in the order to be considered / completed:
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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