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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer not taking paper

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07-15-2022 10:26 AM
Hello all. This is my first question on this platform. I am using HP smart tank 500 on windows 11. My printer had a paper jam issue last month. I cleaned all the bits of loose paper subsequently. No pieces are visible now.
But now the printer is not accepting paper on a regular basis. It picks up paper from the tray one in 10 attempts. Print quality is otherwise fine. How do I go about it?
Thanks in advance.
07-15-2022 12:04 PM
Welcome to the HP User Community.
If you have not yet done so, add the steps to clean (automatic and manual) and then reset the printer.
Known solutions, presented in the order to be considered / completed:
HP Smart Tank 500 Printers - 'E4' Error (Paper Jam)
Similar
An 'Out of Paper' error displays, printer does not pick paper
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
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HP Smart Tank 500 All-in-One series
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