Printer only printing 1/4 pages

[vtsharon]

HP Envy Pro 6452 was working fine yesterday.  I had a paper jam.  Removed the tray to release the paper.  Replaced tray.  Seems to be sitting right.  Ever since I am getting mostly 1/4 page copies, whether I print or copy.  After unplugging and plugging back in, I get one good copy and then it goes back to the partial copy.

[Gaya1239]

Hi @vtsharon,

I understand you are facing a Paper Jam issue with your HP Envy Pro 6452. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
  Click here  for the troubleshooting steps video
  Click here to check the Paper Jam Document

HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error

Hope this helps! Keep me posted. 

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