Printer paper jam?

[Rasmus79]

Printer has worked fine for yrs, now has a printer jam message, but no paper in it. I have unplugged it, cleaned all the rollers I can see without taking it apart, I have removed it and reinstalled to my computer. It tries to feed paper when you first turn it on, but then it never fully feeds it through, the "E" check paper message is on all the time. But my settings on my computer says there is a paper jam. When you first turn it on it has a really fast clicking sound.

I don't want to get a new computer, I just bought ink for this and its hard to find. I love my printer. Any suggestions? Thank you.

[Betty0610]

@Rasmus79

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/us-en/product/hp-psc-1200-all-in-one-printer-series/90763/model/90771/documen...

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

Please do let us know if  this helps.

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Thanks!

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