Printer pick loading jam

[ChicagoCaroline]

Help please!  My printer is loading paper crooked and then has an Error: Carriage Jam. I have cleaned the paper picks, checked the inside for obstructions, reset the printer, checked firmware for updates... nothing seems to work. Any insight into how I might fix the issue? The paper picks do not appear broken or non-functioning. Thank you for you any help or direction you my provide!

[Max3Aj]

@ChicagoCaroline, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP DeskJet 2723e All-in-One Printer is experiencing a paper feed alignment issue followed by a carriage jam (E3 error). Since you've already tried cleaning and resetting, let’s go through a more detailed step-by-step troubleshooting guide to help resolve this:

Check for Obstructions in the Paper Path and Carriage

• Turn off the printer and unplug it.
• Open the cartridge access door.
• Gently move the carriage (ink cartridge holder) side to side. It should move freely.
• Remove any loose paper, debris, or labels that may be stuck inside.
• Do not force the carriage if it’s stuck, this can damage the printer.

Inspect and Align the Paper Stack

• Use clean, wrinkle-free paper.
• Make sure the paper stack is aligned properly and not overfilled.
• Adjust the paper width guides so they touch the edges of the paper without bending it.
• Fan the paper stack before loading to prevent sticking.

Clean the Paper Feed Rollers

Even if they look fine, dust or residue can cause misfeeds:

• Turn off and unplug the printer.
• Use a lint-free cloth slightly dampened with distilled water.
• Gently clean the paper rollers inside the input tray.
• Let them dry completely before plugging the printer back in.

Reset the Printer

• Disconnect the power cord from the printer and wall outlet.
• Wait 60 seconds.
• Plug the power cord directly into a wall outlet (avoid power strips).
• Turn the printer back on.

Update Firmware and Drivers

• Make sure your printer firmware is up to date.
• On macOS Big Sur, go to System Preferences > Printers & Scanners, select your printer, and click Options & Supplies > Driver to check for updates.

You may refer to this document - HP Printers - Carriage jam or E3 error | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[ChicagoCaroline]

Hi Max3Aj. 

I actually did all of the things you suggested prior to posting to the community. I exhausted all avenues that I could find. Given your list, I suspect that there are no other things I can do to solve this issue? Can I easily switch out the roller? Is that the actual problem? I can't figure out what could possibly be the problem here. And YES, you are correct. It is a paper feed alignment followed by carriage jam issue. I'm at a loss. This printer is not that old. I really don't use it like a work horse every day but when I need it, I really need it! I am open to any other suggestions you may have. Thank you! CB

[Max3Aj]

Thank you for your response, @ChicagoCaroline. 
Since you've already done all the standard troubleshooting and the issue persists, you're absolutely right to suspect a mechanical fault, possibly with the paper feed rollers or alignment mechanism.

Here’s what you need to know and consider next:

Can You Replace the Paper Feed Rollers on the HP DeskJet 2723e?

Unfortunately, HP DeskJet 2700e series printers (including the 2723e) are designed as entry-level consumer models, and HP does not provide user-replaceable parts like feed rollers for these models. The rollers are not modular and are typically integrated into the printer’s internal frame.

That said, here are your options:

1. Try Manual Roller Cleaning (Advanced)

If you’re comfortable:

• Use a lint-free cloth with a small amount of isopropyl alcohol (90%+).
• Gently rotate and clean the pickup rollers deep inside the input tray using a flashlight and tweezers or a cotton swab.
• Let it dry for 10 minutes before powering on.

2. Check for Warped or Curled Paper

Even slightly curled paper can cause skewing and jams. Try a fresh ream of HP-branded paper if you haven’t already.

3. Factory Reset the Printer

Sometimes a full reset can recalibrate internal sensors:

• Press and hold the Cancel (X) and Wireless buttons together for 5 seconds until the printer restarts.

If the issue persists, we suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support

[ChicagoCaroline]

Thank you, Max. I will try the alcohol and hard reset. If no success, off to.the repair center i go. I will keep you updated on status.

[Max3Aj]

Thank you for getting back @ChicagoCaroline. 
Please do keep me posted. 

Take care and have a great day.

Max3Aj

HP Support

[ChicagoCaroline]

Hi Max. So far nothing has worked at home. I haven't had a chance to locate a service center yet but I guess I will try that next. Thanks again for your suggestions! This community is actually really awesome. I'm sad that my HP is not awesome 😕

[Max3Aj]

@ChicagoCaroline, Thank you for your response. 

We are sorry to have you feel this way! We suggest you please visit the nearest HP authorized service center, the service team will assist you further. 

We see that you are communicating via PM, we shall continue supporting you there. 

Take care and have a great day.

Max3Aj

HP Support