Printer problem

[1511978]

Above mentioned printer I have purchased on 04/02/2025, after successfully setup when i make a print the printer display paper jam, I request send a representative at my home to cheque it and resolve it either replace it, please do the needful at the earliest.

[Garp_senchau]

@1511978,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

I completely understand how frustrating it must be to face a paper jam issue right after setting up your brand-new printer. 😞 I know you were expecting a smooth experience, and I truly appreciate your patience. While I understand you'd prefer a technician visit, let’s try a few simple troubleshooting steps first - these might quickly resolve the issue so you can start printing without delay! 😀

• Power off the printer and unplug it from the electrical outlet.
• Open the paper tray and carefully remove any jammed paper. Ensure the stack is aligned properly.
• Lift the top cover and check inside for any small paper pieces that might be stuck.
• Ensure you're using the correct type and size of paper, and that it is not damp, curled, or overloaded in the tray.

You may refer this helpful guide on paper jam issues.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,