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‎12-03-2025 11:21 AM

HP Recommended

I just started having issues this morning with my printer after the latest firmware update. For some reason my printer is only opting to print from tray 1, and since no paper is in there, it refuses to print at all even though tray 2 has paper. I have tried multiple fixes like clearing the print spool in the PC settings, resetting the printer by powering off and unplugging the power. I can't even find a setting to make tray 2 my default printing tray.

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1 REPLY 1

‎12-06-2025 02:33 AM

HP Recommended

Hi @kpdavis2000,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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