Printer says Media Jam and will not print

[Sally156]

My printer states Media Jam and will not print.  It also will not allow me to delete posted jobs..by telling me I need to be admin to do so.  There is no paper jam.  How do I correct this problem.  Also where do I find the administrator.  I have not had this problem before when att

[A_Gayathri]

Hi @Sally156,

I understand you are facing a Printer says Media Jam and will not print  HP ENVY 5530 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

HP Printers - Paper Jam Error

HP DeskJet 4510, ENVY 5530 Printers - 'Paper Jam' Error

Hope this helps! Keep me posted. 

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