Printer says paper jam but there is no paper

[mac20855]

HI, I have a 9010 printer that usually works fine but I am getting a paper jam error. I've gone through the chat bot process and have unplugged the power cord and restarted but the error remains. There is no paper jam. Is there a reset process?

[Kuroi_Kenshi]

Hi @mac20855,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset the Printer

• Turn off the printer and unplug it from power.
• Wait for 2–3 minutes to clear any error states.
• Plug it back in and turn it on.
• Try printing again.

Check for Hidden Paper or Debris

• Open all printer access doors, including the input tray, output tray, and rear door.
• Use a flashlight to look deep inside for tiny paper bits or dust.
• If you find anything, remove it gently using tweezers.

Clean the Paper Sensor

Sometimes, dust on the paper jam sensor can trigger false errors.

• Turn off the printer.
• Find the small sensor near the rollers (it looks like a small black switch).
• Gently wipe it with a cotton swab dipped in isopropyl alcohol.
• Let it dry for a few minutes, then turn the printer back on.

Reload Paper Correctly

• Use fresh, high-quality A4 paper.
• Fan the paper stack to prevent sticking.
• Do not overload the tray (keep it half-full).
• Adjust the paper guides so they're snug but not too tight.

Update Firmware & Reset Printer Settings

• Go to HP Support → HP Software & Drivers
• Download and install the latest firmware update.
• If the error persists, do a Factory Reset:
  • Open Settings → Printer Maintenance → Restore Factory Defaults.

Let me know how it goes. 💙✨

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[mac20855]

Hi, thank you for your response. I ended up restoring factory settings but now my instant ink subscription has been cancelled and I get an error message when I try to re-enroll. Any suggestions?

[Kuroi_Kenshi]

Hi @mac20855 

Thank you for the response.

Check Your HP Account & Subscription Status

Go to HP Instant Ink and log in.

Under Account Status, check if the subscription is:

Paused → Resume it.

Cancelled → You may need to re-enroll.

You can refer to this link for assistance: Click Here

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,