Printer says paper tray is open when it is closed.

[eeblo]

Hi there,

My printer had a paper jam. After fixing it, I now get a message saying that the paper tray is open even when it is clearly closed. I tried turning power off, waiting, then turning on again but that did not work.

[Treeko]

Hi @eeblo 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing tray open error.

The reason why this is happening is because the tray might have a small piece broken that isn't covering the sensor.

Kindly follow the steps mentioned in

https://h30434.www3.hp.com/t5/Printer-Paper-Jams-Feed-Issues/Tray-is-open-even-if-its-physically-clo...

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[eeblo]

 

 

Thanks for your suggestion. I don’t see any thing broken on the paper tray if my 8028e. Can you look at these pics and tell me if you see anything broken?

[Treeko]

Hi @eeblo 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support