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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer shows as no paper but paper tray full??

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01-23-2021 09:49 AM
Hi, so printer has been working fine however it’s now saying the tray is out of paper but it isn’t.
ive lifted the top to check but there is no paper stuck? I’ve taken the paper out, and tried putting fresh paper back in and closing all properly and even tried turning off & on but still it says no paper??
01-28-2021 04:07 AM - edited 01-28-2021 04:07 AM
Welcome to HP Support Community
I would like to help
Please try these steps
- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
01-28-2021 04:58 AM
Hi, thank you I did all of your suggestions but when I went to print a test it still says the printer has no paper??
i Don’t understand it. It was working absolutely fine!
ours is a hp Envy 5032. Both inks are full and paper tray full too??
01-30-2021 07:16 AM
We could try a Semi Full Reset and check if that helps
Please check your Inbox for instructions
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee