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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer tray empty notification. Tray is full. Help!!!!

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1 REPLY 1
12-15-2023 11:20 AM
Hi @kdamon,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you are experiencing issues with your HP Envy Pro 6458 printer where the paper tray is full but the app displays a "printer tray empty" message, you can try the following steps to resolve the issue.
- Verify Paper Placement: Double-check that the paper is loaded correctly in the paper tray. Make sure the paper is aligned properly and that it is not too tightly packed.
- Paper Type and Size: Ensure that the paper type and size settings on the printer match the settings in the printing application. Mismatched settings can lead to errors.
- Restart the Printer: Turn off the printer, wait for a few seconds, and then turn it back on. This simple step can sometimes resolve communication issues between the printer and the app.
- Update Printer Firmware: Check if there are any available firmware updates for your printer on the HP support website. Updating the firmware can address software bugs and improve overall performance.
- Restart the App or Computer: Close the printing application or restart your computer to refresh the connection between the app and the printer.
- Check for Software Updates: Make sure that both the printer driver and the printing app are up-to-date. Visit the HP website to download and install the latest printer driver and update the app to its latest version.
- Reinstall Printer Driver: Uninstall the printer driver from your computer and reinstall it. Sometimes, corrupted drivers can cause communication issues.
- Reset Printing System (Mac): If you are using a Mac, you can try resetting the printing system. Go to "System Preferences" > "Printers & Scanners," right-click on the printer, and choose "Reset printing system." Afterward, re-add your printer and check if the issue persists.
- Check for Paper Jams: Even if the paper tray is full, there might be a paper jam elsewhere in the printer. Open the printer cover and check for any jammed paper. Remove any obstructions and close the cover.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
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