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TSTRANSCO
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Message 1 of 2
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Flag Post

Printer unable to recognize the load papers

‎09-21-2020 02:34 AM

HP Recommended
Product: MFP M227fdn
Operating System: Microsoft Windows 10 (64-bit)

HP Laserjet pro MFP M227fdn, Although the printer is loaded with Legal papers, when print command is given the printer is populating a message "Load Tray1 with plain legal papers

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎09-23-2020 09:50 AM

HP Recommended

@TSTRANSCO

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-laserjet-pro-mfp-m227-series/9365384/model/9365388/document/...

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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