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HP Recommended

The printer wants to print envelopes instead of paper 

Is there a real live person I can speak with

1 REPLY 1
HP Recommended

Hi @HelpNOW7,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. I understand how frustrating this can be, especially when you just want to speak to someone and get the issue resolved quickly.

First, to clarify:

  • This HP Community is not a live chat or phone line, but you are speaking with a real HP support agent here. Responses are provided by humans, not bots, but not in real-time.
  • If you’re comfortable continuing here, I’m happy to help you fix the envelope-printing issue step by step.
     

About the printer trying to print envelopes

This usually happens when the paper size or media type is set incorrectly in the print settings (either on the computer or in the printer driver). We can correct this quickly once we know:

  • Which application you’re printing from (Word, PDF, browser, etc)
  • Whether this happens with all documents or just one

If you’d rather speak to someone live, HP does offer other options:

Live HP Support Options

  • Phone support: Available through HP Support based on your region and product
  • HP Support on social media:

These teams can assist in real time and guide you directly.

That said, if you’d like, I can continue helping you right here and walk you through fixing the envelope issue in just a few steps.

Just let me know how you’d like to proceed. We’re here to help.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.