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HP Recommended
Deskjet Plus 4155
Microsoft Windows 10 (64-bit)

So I have been troubleshooting the E1 paper size mismatch /wrong error while trying to print from windows. I have found that I can print in black and white and in color in draft quality mode. However in normal and quality mode I will get the paper jam half way through and the error for paper mismatch. What an odd and stupid thing to be happening when its not a physical issue. So if anyone has been able to get around this I'd love to hear how. I've tried all the uninstall and unplug for 60 seconds, and redo the paper sizes etc for that mismatch error, thats how I found that putting it in draft quality will allow me to pring in BW and Color.......Thanks in advance BW okay in draft mode but , no good for color mode which is why I got this printer. I updated to the latest firmware as well and it didn't help. 

HP Recommended

Hi @stewy81,


I'd like to help!


I understand you are receiving paper jam errors when printing in normal mode.


Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

  • Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
    • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
    • Restart your computer.
    • Click the bottom-left Start button on the desktop, type device manager in the search box, and tap Device Manager on the menu.
    • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
    • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right-click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
    • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
    • Once done, close the device manager. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
    • Under print server properties, go to drivers - remove any entry there as well.
    • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
    • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
    • Now restart your computer again.
    • Open the Run window again, type “services.msc” and press ok to get the services window.
    • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and the startup type is “Automatic”.
    • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
    • Repeat the same exercise on “Function Discovery Resource Publication” as well
    • Windows image acquisition stop and restart the service 

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

  1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
  2. Tap on the “Check for updates” option.
  3. After clicking on that option, Windows will install the updates automatically.
  4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

Reinstall the drivers from the Software and drivers page


If the error persists, Try installing the printer with a windows built-in driver


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

HP Recommended

Thanks for trying to help. I followed the steps and the condition remains the same. I can print in draft mode only, color and black and white. When trying to change quality to normal or best it will not print and stops the paper with the error. While trying to use the software to print test pages or status results the paper comes all the way out blank and reports an error back to windows that it could not print it.  Wifi or USB makes no difference in my testing. It also will not try to align the cartridges, I assume because they need to use normal mode and not draft mode.  

HP Recommended

Have you tried installing the printer with windows built in drivers?


Let me know!

HP Recommended

Yes tried that as well and got the same results, always able to print in draft mode. I checked the firmware again and it is up to date as well. You have to assume the speed at which it prints in draft mode is why it works. But is it mechanical or driver that causes the issue with trying to print slower and better? It's not like its ever a real paper jam, you can always get it out by pushing the button or it pushes out on its own if left in error state. So doesn't seem like that part is mechanical. 

HP Recommended

We can perform a factory defaults on the printer and set up the printer and checkif that helps

  • Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

and setup the printer again.


Let me know how this goes!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.