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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer won't pull paper

Create an account on the HP Community to personalize your profile and ask a question
01-10-2024 03:01 PM
I know the printer is old but still works great other than having to hand feed the paper to get it to pull.
I'm told you can't replace the wheels but I find that hard to believe. They say it's cheaper to buy a new printer, which I did but I hate it!
I tried cleaning the wheels from the front & back and put Epson cleaning paper thru.
PLEASE help me fix this old thing!
01-10-2024 03:18 PM
There are parts available. What you need is a "pick up kit"
https://www.google.com/search?q=6500A+Plus+E+pickup+kit
you can also get printheads and logic boards
https://www.aliexpress.us/w/wholesale-e710n.html?spm=a2g0o.detail.search.0
this is a typical part and the location is asia. It looks new but even if it is not it look clean
https://www.aliexpress.us/item/2255800237789584.html
you always rejuvenate the rubber part even if it cannot easily be accessed.
https://www.youtube.com/watch?v=Hfrqd8SytX8
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I am a community volunteer and do not work for HP. If you find
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problem please mark this as a solution so others can find it
01-20-2024 02:10 PM
Thank you for the info, I'll look into getting new pick-up rollers. The fear I have is getting to them to replace. My printer is accessible from the back, not the front as in the utube demo. I'm afraid if I take it apart, I won't get it back together correctly. Worth a shot tho!
01-21-2024 09:27 AM
Use google to search for other disassembly videos.
If you have a smartphone, take a picture of each item before you remove it.
This discussion might be useful as lit discusses your exact problem.
https://www.ifixit.com/Device/HP_Officejet_6500
Depending on your location there might be a tech shop nearby
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it