Printhead error

[Bo3uf]

The printer was, fine, not until one day it asked me to check the print head for ink system issue or leak of ink. I checked the ink, no leaks, and removed and reseated the printhead. However, this caused it to fail to detect the print head. I thought it was a temporary error, and did a semi reset to the printer. Still, the error persists, even after reseating the print had multiple times. HP website says to turn the power off; however, the printer wont allow me to shutdown. Any help?

[The_Fossette]

@Bo3uf

I reviewed your post and I understand that you are getting printhead error.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then follow the steps in the below article and update the printer firmware.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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