Printing Single Check on HP9135e Printer

[keparks]

I upgraded my HP 8160 printer to the newer model HP9135e this past month and started having an issue printing single checks on this new printer.  The printer has no problems printing a full sheet (3 checks and 2/3 (2 checks), but when I am down to having single check, the printer shows an error message saying the paper is too short.  This seems like a simple change or adjustment to the software programming, but from my reading on the message broads, HP is not willing or able to correct this situation.  Could you please explain why you are not willing to accommodate.

[Dragon-Fur]

@keparks 

Welcome to the HP English Community --

We are a peer-to-peer user forum.  

In all fairness, HP does not use us to explain itself.

I will forward your comments to our Moderator team.

Should there be a response, look for a message here before the agent uses other methods to contact you.

Perhaps you can find a way to have the printer accommodate what you are asking of it.

Is the issue new?
That is, for example, were you able at one point to print a single check on your custom size paper,

and have now "started having an issue printing single checks on this new printer" ?

If the issue is not new - that is, you are seeking a way to make this work for the first time, one or more of the following might be helpful.

If it is not helpful, please consider the content a well intended attempt.

• Install the full driver printer software for the printer.
• Create the Custom Size Paper form for the single check.
• Load the paper narrow sides front and back, side to be printed face down
• Update the Tray and Paper settings in EWS
• Print in Landscape to turn the content 90 degrees.
• During the job configuration / setup, Select the Source / Tray as opposed to leaving it as "Automatic" -- For example, Load your paper into Tray 1 and select Tray 1 

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Printer Software 

If you have not yet done so, (re)install the Full Feature Software / full driver printer software.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.

 If the printer model includes built-in Fax hardware, Fax software is installed to support the setup and use of the Fax driver.

No Sign-in required to use full driver printer software.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features. 

  Reference:  Uninstall HP printer software and drivers / HP Smart

• If your printer software includes a separate "Help" segment in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 9130 series EasyStart Printer Setup Software - Offline Use Only

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

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Next,

Optional – When Supported for your printer

HP Universal Scan Software 

NOTE:  Model and Operating System version Dependent

Note:  HP Universal Scan Software can be installed as standalone or installed after the full feature printer software.

HP Universal Scan Software installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

Reference: Open  HP Universal Scan Full Feature Software  > If needful, Choose a different OS > Open all > Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack.

After the software is installed, Restart the computer and sign in. 

HP Universal Scan Software includes a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

HP_Universal_Scan_Menu_JPEG_Page-Size_6

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Shortcuts on the Desktop

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan – Shortcut on Desktop named for the printer model

OR

• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan - Shortcut named for itself

AND / OR

• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
• NOTE >> If you install the full driver printer software, installing HP Universal Scan as a standalone software from category Software & Drivers is not necessary.  The system will allow you to install both.

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20

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Custom Paper Size Form

HP Document: HP Printers - Creating Custom Paper Sizes

Details

Custom Paper Size Form

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences.

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

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Example - Custom Paper Size Form - Windows

Custom_Paper_Size_Form_Examples_9

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Load Media 

Remove and then again load your supported paper into the printer's intake Tray.

Not sure which paper is supported? 

Scroll down and check the Media Specifications 

User Guide - HP OfficeJet Pro 9130e Series

Starting on Page 11

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EWS - Tray and Paper

After loading the paper / envelopes according to the instructions in the user manual,

Alert the printer to the paper size and type.

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next (as available)

Section Print > Default Print Options > Select default options / tray

General Example - EWS - Tray and Paper / Default Print Options

EWS_9135_Tray_and_Paper_8EWS_9135_Print_Default_Print_Options_8

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Message Content References

Media Specifications

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	Tray 1: 3 x 5 to 8.5 x 14; 5 x 8.3 to 8.5 x 14 in. Tray 2: N/A
Media Sizes Custom (metric)	Tray 1: 76.2 x 127 to 215.9 x 355.6 mm. Tray 2: N/A
Media Types	Tray 1: Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy. Tray 2: Plain Paper
Media Weight Recommended (imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media Weights Supported, By Paper Path (Imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weights Supported, By Paper Path (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9135e All-in-One Printer

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