-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printing on sticker paper

Create an account on the HP Community to personalize your profile and ask a question
07-09-2022 01:27 PM
Good afternoon! I am trying to print on sticker paper. It is matte paper and not vinyl, but it is thick like cardstock. I am wondering if there is a setting I need to change to get the paper to feed through? Or is there a different tray for thicker paper? It keeps saying the printer is jamming and then does not print at all. The same image works on regular paper. Thank you!
07-09-2022 03:40 PM
Welcome to the HP User Community.
The printer does not support CardStock.
In truth, the printer does not support "Sticker Paper".
If, however, your paper meets the basic requirements for size, type, AND weight,
You might be able to print your sticker paper...
True (actual) Cardstock might be made from Bond or Cover paper
The paper weight for this type of paper might be 276 gsm - perhaps a bit more or less.
This "card stock" is far too heavy for most "domestic" printers (those devices used for home and small business).
Although not specifically listed in the Media type list, the printer likely supports a lighter "Index card" paper to 200 gsm.
Note...
If you don't have a "Card", or "Thick Paper" selection,
AND
The paper is a supported size AND falls within the 200 gsm weight range,
(then)
Brochure / Professional paper is typically 180 gsm -
Use one of these as a paper type if your paper is within the 180 to 200 gsm range.
Envy Photo 7855 - Supported Paper Size s/ Types / Weights
Media Size | Letter; A4; Legal; B5 |
Media Sizes Custom (imperial) | 3.85 x 8.5 to 5 x 14 in |
Media Sizes Custom (metric) | 97.79 x 215 to 127 x 355 mm |
Media Types | Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled |
Media Weight Recommended (imperial) | 18 to 22 lb |
Media Weight Recommended (metric) | 70 to 90 g/m² |
Media Weights Supported, By Paper Path (Imperial) | 16 to 80 lb |
Media Weights Supported, By Paper Path (metric) | Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
General Example
Avery_J8160_Sample_Label_1
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP ENVY Photo 7855 All-in-One Printer
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"