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06-20-2022 08:39 AM
@TracyMariah17, Welcome to the HP Support Community! I’m here to help.
I understand the printer is not pulling the paper right. Kindly perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper
Check if the paper is loaded correctly. Adjust the paper width guides. Use compatible paper.
If the issue persists,
- I've sent you a private message with further instructions to resolve this issue.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
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