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‎02-06-2021 12:12 PM

HP Recommended
Product: Officejet 6500A

Hello,

I have problem with my printer 6500a 

I cannot load paper from the try.

When there are no paper the feed wheels working but when there are papers the wheels not working how can i fix it?

 

 

 

 

 

Category:
1 REPLY 1

‎02-09-2021 04:20 AM

HP Recommended

@Maayanarbel, Welcome to the HP Support Community!

 

I understand the printer is not picking the paper. Let us perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

Clean the rollers as shown.

 

Use regular plain paper. Check if the papers are properly placed. Refer to - Loading Paper and Envelopes for the HP Officejet 6500A e-All-in-One Printer Series

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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