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12-16-2021 08:09 AM
when I replenish paper the next time I want to print the paper does not feed. message states out of paper. I need to restart my computer for the print to resume. How can I replenish paper and resume printing? Is there some alignment issue that causes this. Thanx AL
12-23-2021 12:18 PM - edited 12-23-2021 12:19 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Out of Paper: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps!
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