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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
the pickup rollers normally do not rotate freely. They are geared and there is also a mechanical solenoid that trips to feed a page. If the roller is not rotating when the printer tries to print then either something is jammed or the solenoid has failed, You may want to have a technician look at it if you are unable to locate the problem yourself.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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