Reinstall part on Envy 6455e printer

[Wilson1948]

While clearing a paper jam on an HP Envy 6455e printer a piece of the paper feed mechanism fell out. How do I reinstall it?  

[Raj_05]

Hi @Wilson1948,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To reinstall a piece of the paper feed mechanism on your HP Envy 6455e printer, follow these steps.

• Turn Off and Unplug the Printer: Ensure the printer is powered off and unplugged from the electrical outlet to avoid any risk of electric shock or damage.
• Access the Paper Feed Area: Open the printer’s paper input tray and any other access panels that may provide access to the paper feed mechanism. You may need to remove any paper or other obstructions.
• Locate the Piece that Fell Out: Identify the piece that fell out. This is usually part of the paper feed assembly, such as a roller or a guide. Look for its corresponding location in the printer.
• Align the Piece: Position the piece in the correct alignment with the slots or mounting points in the paper feed mechanism. It should fit snugly into place.
• Reinstall the Piece: Carefully insert the piece into its designated slot or position. If it has any locking mechanisms, ensure they are properly engaged.
• Check for Proper Placement: Make sure the piece is securely installed and that no other parts are obstructing its movement. You should be able to move it slightly to ensure it's seated correctly.
• Close the Access Panels: Close any access panels or the paper input tray that you opened earlier.
• Plug in and Test the Printer: Plug the printer back into the electrical outlet and turn it on. Run a test print or scan to ensure the paper feed mechanism is functioning properly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[Wilson1948]

So far the solution offered has not  helped. The most troublesome part is what I presume is a paper guide--off white in color, curved, 8 1/2 inches long, about 1 1/2 inch wide at widest point, with slots to fit around the rollers. I see no way to attach it to the roller assembly or to the body of the printer. I do not see any tabs or slots.

[Guidedog1]

I have the same problem I took out the two pieces that fit over the wheels and I cannot get them to line up to close the lid.

[Raj_05]

Hi @Wilson1948,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[Mel287]

I have the exact same issue. The white piece under the flip gate came off. I need to put the white piece back in first and I can’t figure it out. Then put the flip gate bank on and the final piece. Can you please contact me directly with the solution or send me a video solution?