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09-28-2022 07:26 PM
Hello, I recently replaced all the toner cartridges in my printer (with HP cartridges). Now I'm getting repeated paper jam issues. I can't print more than 2 or3 pages before the paper jams.. I'm using the same paper as before, and I've take the cartridges out and replaced them several times, but nothing helps. I'm also getting Error 79 over and over. I think I need to do a full reset but am unsure how to do so.
Any ideas appreciated.
10-06-2022 09:49 AM
Welcome to the HP support community.
I understand that you want to reset the printer, I am glad to assist you.
You might have to perform a NAND reset on the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
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