Says theres a jam but will copy but not print!

[Wendypops]

I have a HP ENVY 4524 all in one printer and it says there’s a paper jam. I turned it off waited, paper is fine, removed thing inside as instructed, watched video and yet it will copy ok (so no jam) but every time I try and 

[Repairatrooper]

If it copies OK, this suggests that there is a problem with the print job or driver. I have seen  cases where a paper mis match will generate this error. Make sure that the printer paper settings and the settings that the print job are looking for match.

[Wendypops]

Thank you, but I’ve managed to sort it now by deleting the printer from my laptop altogether  and reinstalling it and realised the printer gave me a code to enter onto my laptop which seems to have worked! (Just got a new laptop and don’t remember doing that before)