Says theres a jam but will copy but not print!

Wendypops · ‎04-03-2022

I have a HP ENVY 4524 all in one printer and it says there’s a paper jam. I turned it off waited, paper is fine, removed thing inside as instructed, watched video and yet it will copy ok (so no jam) but every time I try and

Repairatrooper · ‎04-03-2022

If it copies OK, this suggests that there is a problem with the print job or driver. I have seen cases where a paper mis match will generate this error. Make sure that the printer paper settings and the settings that the print job are looking for match.

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Wendypops · ‎04-06-2022

Thank you, but I’ve managed to sort it now by deleting the printer from my laptop altogether and reinstalling it and realised the printer gave me a code to enter onto my laptop which seems to have worked! (Just got a new laptop and don’t remember doing that before)

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