-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Skewed image with duplex printing

Create an account on the HP Community to personalize your profile and ask a question
05-01-2024 10:11 AM
We just purchased a new HP Color LaserJet Pro 4201dw. It arrived and we were setting it up and noticed that the duplex feature prints crooked on page 1 of the document (which actually gets printed after page 2, other side of the page, prints). The first page is the duplex side of the print job. We opened up the back door of the printer and found a green part that was loose and had a white roller that had popped out of it (possibly during shipping). We put the loose white roller back into the green part, but we don't know where the green part goes. We think this problem is directly related to the crooked printing. I'm attaching photos to show the printer and the part, before I contact support and possibly return it. Thanks for any help!
Solved! Go to Solution.
Accepted Solutions
05-03-2024 02:09 PM
Here are a couple of pictures that should help you reinstall. Hopefully none of the pins are broken
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
05-03-2024 02:09 PM
Here are a couple of pictures that should help you reinstall. Hopefully none of the pins are broken
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.