Smart Tank 7300 will not print from my computer no matter what

[Mapsking]

I have uninstalled, removed, added, installed, etc. so many times I've lost count. This printer has never worked properly, and I've had it for several years. I am using Windows 10 x64. I have set up the printer through HP Smart. The printer shows up fine, sometimes online, sometimes asleep. I have tried connecting it via usb, Ethernet, and wireless. Honestly, I don't care which, as long as I can get it to print whenever I send something to the printer, but I prefer Ethernet. In the most recent install of HP Smart, it tells me the printer is always asleep.

It will print reports and stuff just fine, I tested a page from my phone, it printed fine, but anything from my actual pc it is connected to will not print, including test pages.

I have tried the Print Doctor, the repair in HP Smart (says no problems), I have full ink from when I bought it several years ago.

The main things are printing and scanning that are important to me now.

Please help me figure out how to get the printer to print via ethernet preferably, then the priority would be to USB and then wireless.

Thanks

[cherry42scott]

Hello,
First, ensure your printer is securely connected to your router via Ethernet and the link lights are active. Then, on your Windows 10 PC, uninstall all HP software and remove all instances of your printer from "Printers & scanners" and the Print Server Properties. Next, download and install the full feature software and drivers for your specific HP printer model from the official HP website, choosing the Ethernet connection option during installation. After installation, try printing a test page from an application. If scanning isn't working, check for an HP scanning app or try the built-in Windows Scan app. If you still have issues, try temporarily disabling your firewall and antivirus, restarting all devices, or running the HP Print and Scan Doctor again.

[Mapsking]

I did all of these steps, and the problem remains. When running the Print and Scan Doctor thing, it said there was a problem it couldn't fix. It wouldn't even print a test page, however, the internal test page did print. Then, I uninstalled everything again, and tried the recommended suggestion, HP Smart. It recognizes it, but it is always showing as asleep, and I don't know how to wake it up. I would assume if I send a print command, it would wake it up and print it, but nothing seems to go to the print queue, and nothing prints, of course. The printing itself is fine though, like if I print something from the menu buttons on the printer, the quality is fine. I just can't get the signal from my pc to my printer. It is extremely frustrating.

Thanks for your suggestion though.

[Kuroi_Kenshi]

Hi @Mapsking,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Printer Status:

• Ensure the printer is turned on.
• Check the status from the control panel or the HP Smart app to ensure it is not offline or in sleep mode.

Driver and Software Check:

• Ensure you have the latest printer drivers and firmware installed. Visit the HP Support website to download and install the latest drivers specific to your printer model.
• Uninstall any existing drivers and the HP Smart app, then reinstall them to eliminate any corruptions or conflicts.

Connection Type Troubleshooting:

• USB Connection: Try using a different USB cable and port on your computer. Directly connect the printer to the computer without using hubs.
• Ethernet Connection: Ensure the Ethernet cable is securely connected and that the printer has a valid IP address.
• Wireless Connection: Verify the wireless network settings are correct and the printer is connected to the same network as your computer.

Print Queue and Spooler:

• Clear the print queue by canceling all pending print jobs.
• Restart the print spooler service:
  • Press Windows + R, type services.msc, and press Enter.
  • Find "Print Spooler" service, right-click and select "Restart".

Device and Ports:

• Check the printer port settings in Windows:
  • Go to Control Panel > Devices and Printers, right-click your printer, and select Printer Properties.
  • Navigate to the Ports tab and make sure the port type matches the connection method you're using (e.g., USB, TCP/IP for Ethernet, or WSD for wireless).

Firewall and Security Software:

• Temporarily disable firewalls and security software to ensure they are not blocking printer communication.
• Ensure HP Smart has permission to communicate through the firewall.

HP Diagnostic Tools:

• Use HP Print and Scan Doctor, a free tool provided by HP, to diagnose and fix common printer issues.

Reboot Network Devices:

• Restart your router, printer, and computer to reset any connectivity issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Mapsking]

Device and Ports:

• Check the printer port settings in Windows:
  • Go to Control Panel > Devices and Printers, right-click your printer, and select Printer Properties.
  • Navigate to the Ports tab and make sure the port type matches the connection method you're using (e.g., USB, TCP/IP for Ethernet, or WSD for wireless).

I have tried all of these options you mentioned in your post except this section above, what are the exact steps I need to follow for point 2 to set it properly?

Nothing seems to make any difference, when I print from a program, nothing seems to happen.

[Kuroi_Kenshi]

Hi @Mapsking,

Sure thing, let's walk through the Device and Ports troubleshooting in detail to help get your HP Smart Tank 7300 printing via Ethernet (preferred), then USB or Wi-Fi.

Check and Configure Printer Port Settings in Windows

Here are the exact steps to ensure your printer port is properly configured:

Open Printer Properties

Press Windows + R, type control printers, and press Enter.

Right-click on HP Smart Tank 7300 (or the name you gave it).

Select Printer Properties (not just “Properties”).

Check the Port

Go to the Ports tab.

You'll see a list of ports with checkboxes.

For Ethernet Connection:
The selected port should be something like Standard TCP/IP Port with your printer’s IP address (e.g., 192.168.x.x).

If it says WSD (Web Services Device), that may be the issue — WSD is known to cause sleep/communication issues.

If WSD is selected, do the following:

Create a Standard TCP/IP Port

Click Add Port…

Select Standard TCP/IP Port and click New Port…

Enter your printer’s IP address (find it on the printer control panel under Network Settings or from the HP Smart app).

Click Next and finish the wizard (Windows will auto-detect the port).

Once done, ensure this new TCP/IP port is selected, then click OK.

Test It

After setting the TCP/IP port:

Try printing a Test Page (still in Printer Properties > General tab > click Print Test Page).

If nothing happens, check Device Manager under Print queues and see if the printer is listed without errors.

Also check Control Panel > Devices and Printers if there are multiple instances of the printer, delete any duplicates.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Mapsking]

Thanks for the steps. I followed all these steps exactly, and unfortunately, still nothing happens. What else can I do?

[Kuroi_Kenshi]

Hi @Mapsking,

Thank you for the response.

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,