Supply system problem AND document feeder jam

[Fhodges]

I am experiencing 2 problems at the moment on my HP Officejet Pro 8710 All in one Printer.

1) Document feeder jam- went through every single trouble shooting step they gave me.  Take out the front tray, tale out the back tray, check for torn paper or debris, unplug it, turn it on, turn it off, reset it, clean the rollers etc.  Nothing has worked and I can't clear the message.

2) Supply system error- went through every single trouble shooting step they gave me. Took old cartridges out replaces with brand new cartridges (all HP cartridges), cleaned the contacts, cleaned the print head etc.   Nothing has worked and I can't clear the message.

[Anand_Andy]

Hi @Fhodges,

Welcome to the HP Support Community

I understand you are facing multiple issues with your HP OfficeJet Pro 8710 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any paper jam issue prior to the issue?
• Was there any update on the printer recently?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

Please follow the steps (Verify if you have already done all the steps) mentioned in these below document:

• HP OfficeJet 8702, 8710 Printers - Paper Jam Error
• HP Inkjet printers - Ink cartridge errors

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!