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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- The printer does not pick up paper.

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12-17-2023 11:14 AM - edited 12-17-2023 11:17 AM
Hi all. I received an unclaimed printer as a gift. It has a problem with paper gripping; the printer picks up paper on the first try, then on the third, then on the tenth try. I disassembled the paper pickup unit and found a breakdown there. Part of the hinge of the paper pick-up roller was broken off, I couldn’t find a piece of it, I couldn’t find the service manual either, I don’t plan to completely change this unit, so I’m going to fix it, but for this I would like to find out from users of the HP community what the hinge hole should look like, round or oval?
12-20-2023 08:38 AM
Hi @faraonnate,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that there is an issue with the printer hardware and may need replacement.
The support here is limited and this issue might require one-on-one interaction to fix it.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee