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10-21-2021 08:46 AM
The printer will not recognize and paper in tray 2 i have tried with different levels of paper but always shows as empty i am using standard A4 paper
no matter what i try it will not see the paper in the tray
11-05-2021 11:27 PM
Did you have any recent paper jams that preceded this tray empty issue? I have seen cases where a jam prevents proper operation of flags in the paper path. The best way to check is to power off the printer, remove all the toner cartridges (set on soft surface and cover them to prevent light damage to drums) and remove the paper tray. Drop the duplex/tray 1 insert by pressing the green lever inside the paper tray cavity. Then carefully tilt the printer over onto one side and examine the bottom of the printer, looking for any bits of paper.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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