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Tray empty or open but it’s not!

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HP OfficeJet Pro 7720

Hi there.


wondering if anyone can help me I have the OfficeJet Pro 7720 Inkjet printer and it keeps saying that the tray is empty or paper. I have put paper in and out, checked tray, turned it on and off, took power supply cable out and waited 60 seconds and still nothing! 

help please 

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@Rachx, Welcome to HP Support Community!


If you have already performed the steps from the document 'Out of Paper' Displays, Printer Does Not Pick Up Paper and the issue persists, it could be a hardware failure.


Please reach out to HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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