Trouble printing 5x7 card stock on HP Envy Inspire 7900 printer

[NAShaw]

I'm trying to print 5x7 cardstock from Word.  Have loaded the paper into the upper tray, but it will not feed.  I also tried the lower try, but that didn't work either.  The message I get is to load HP photo paper.  Tried changing the paper type to HP matte photo paper, but that did not help.  Not sure what else to try.

[Dragon-Fur]

@NAShaw 

Welcome to the HP Community --

The printer does not list "card stock" paper as a supported Type.

• The printer media specifications do NOT include a "Card" paper in the specifications (200 gsm)
• The printer does include support for HP Brochure Matte / HP Professional paper at 180 gsm.
• The printer does include support for HP Photo and other high grade photo paper at 300 gsm.

For example,

You might be able to select / use Paper Type  Other Matte Inkjet Papers

• Check supported media specifications
• Load Paper
• Alert the printer to the Paper Size / Type - Tray and Paper
• As best can be done, match the paper size / type in the app / software used to configure and submit the print job

Details / Examples

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Printer - Media Specifications

Check -
Which paper sizes and types are supported by the printer?

Printer - Media Specifications

Media Size (facet)	Letter; A4; Legal; 4 x 6 in
Media Sizes Custom (imperial)	Main Tray: 3.85 x 8.5 to 5 x 14 in; Photo Tray: No custom sizes
Media Sizes Custom (metric)	Main Tray: 97.79 x 215 to 127 x 355 mm; Photo Tray: No custom sizes
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 80 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; Photo Tray: photo paper: up to 300 g/m²

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Printer - Load Paper

Where you load the paper depends on whether your paper size is allowed / supported in the Photo Tray and / or in the Main paper tray.

Some printers only support 4x6 inch paper in the photo tray.

If you are unsure, Check the EWS settings for Tray and Paper (next section)

Open

 User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Load Paper - Starting on Page 13

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Printer - EWS - Tray and Paper

After changing paper -- or opening / closing the intake tray,

Select / modify the Paper Size / Type using the touchscreen Printer Control Panel

OR

If / As available, use EWS to view / adjust the Paper Size / Type

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

General Example - EWS - Tray and Paper - Printer with Photo Tray

EWS_7855_Preferences_Tray_and_Paper_Management_All_6

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Job Configuration 

Reminder

Word requires having installed the full driver printer software.

NOTE

When called from within printing programs / software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" / "Presets" or similar.

Older Example - Word - 3x5 inch Card - Landscape

Word_Test_3X5_Card_Landscape_3

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Message Content References

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Envy inspire 7200e

>>> Full Feature Software - Web Pack Installation - Webpage - Information - Download / Save / (then) Install <<<

HP Easy Start Printer Setup Software – Offline Use Only

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

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