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07-16-2022 03:44 PM
Welcome to the HP Support Community
I understand you would like to know the paper handling specification for your HP ENVY 4500 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.
So to answer your questions: The thickness of the paper depends on the paper type, example for plain paper supports up to 20lbs.
please refer to Paper-handling specifications: Click here
If your printer supports the paper type you're using, please try troubleshooting steps to resolve the paper jam issue: Click here
Hope this helps! Keep me posted.
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